At Dermawecare , we understand that your skin and hair care routines can’t wait. We strive to deliver your self-care essentials as quickly and safely as possible.
1. Shipping Charges
We aim to keep our shipping transparent and affordable:
• Prepaid Orders: We offer FREE Shipping on all prepaid orders above ₹1500. For orders below this value, a flat shipping fee applies.
• Cash on Delivery (COD): To cover additional logistics handling, a non-refundable COD Collection Fee is charged on all COD orders, regardless of the order value.
2. Delivery Timelines
Our logistics partners include leading carriers like BlueDart, Delhivery, and Ecom Express.
• Dispatch: Orders are processed and dispatched within 24 to 48 hours (excluding Sundays and National Holidays).
• Estimated Delivery:
Metros: 2–4 business days.
Rest of India: 4–7 business days.
North East & J&K: 7–10 business days.
• Tracking: A tracking link will be sent via Email, SMS, and WhatsApp as soon as your order leaves our warehouse.
3. Order Verification (COD)
To ensure smooth delivery, all Cash on Delivery orders may undergo a verification process. Our team may call or WhatsApp you to confirm the order. Unverified COD orders may be cancelled at our discretion after 48 hours of attempted contact.
4. Safe Packaging & Damage Claims
Skin and hair care products are often fragile. We use eco-friendly, multi-layered packaging to ensure your products reach you in pristine condition.
⚠️ Mandatory Unboxing Video Rule: To protect against transit damage or missing items, we require a continuous, uncut unboxing video. The video must show the package's seal being broken and the contents being removed. This is mandatory for processing any claims regarding leakages, breakages, or missing products.
5. Non-Serviceable Pin Codes
While we deliver to over 27,000+ pin codes across India, if your location is classified as "Non-Serviceable" by our courier partners, we will notify you within 24 hours. In such cases, any prepaid amount will be refunded in full to the original payment method.
6. Address Changes & RTO (Return to Origin)
• Address Edits: You can request a change of address within 2 hours of placing the order by contacting our support team. Once the order is dispatched, the address cannot be changed.
• Failed Delivery: If a package is returned to us after 3 failed delivery attempts (due to incorrect address or customer unavailability), we will reach out to you. A re-shipping fee may be charged for a second attempt.
7. Delays & Issues
While we aim for timely delivery, delays may occur due to extreme weather, regional lockdowns, or peak festive seasons. If your order is significantly delayed, please contact us at:
• Email:
• WhatsApp: +91-7899381379
• Support Hours: Mon–Sat | 10:00 AM – 6:00 PM IST
Note: By placing an order on Dermawecare website, you agree to the terms mentioned in this Shipping Policy.